Refund policy

RETURNS & REFUNDS POLICY – HIDDEN SINS APPAREL

Last updated: 31 December 2025

Hidden Sins Apparel is committed to delivering premium products with a high standard of quality control. Due to the limited nature of our releases and the premium manufacturing processes involved, we maintain a strict and controlled returns and refunds policy. By purchasing from Hidden Sins Apparel, you acknowledge and agree to the terms outlined below.

1. RETURN ELIGIBILITY TIMEFRAME

All return requests must be submitted in writing to Hidden Sins Apparel within 7 days and no later than 14 days from the original date of purchase.

Requests submitted before 7 days or after 14 days from the date of purchase will not be considered, assessed, or responded to.
The timeframe is calculated strictly from the purchase date, not delivery date, tracking update, or receipt.

Failure to notify us within this window constitutes full acceptance of the product.

2. CHANGE OF MIND / PERSONAL PREFERENCE

Hidden Sins Apparel does not offer returns, refunds, or exchanges for:

Change of mind
Incorrect sizing selection
Dislike of fabric, texture, weight, or feel
Dislike of colour, shade, tone, or finish
Dislike of design, branding, embroidery placement, or styling
Ordering error by the customer
Expectations not aligning with personal preference

All product descriptions, images, specifications, and size guides are provided prior to purchase to allow informed decision-making.

Purchases made without reviewing this information are done at the customer’s own discretion and risk.

3. DEFECTIVE PRODUCTS (LIMITED CIRCUMSTANCES)

Returns will only be considered where a genuine manufacturing defect is present, as determined solely by Hidden Sins Apparel.

A “defect” does not include:

Natural variations in fabric texture or weight
Minor stitching inconsistencies that do not affect wearability
Normal wear and tear
Damage caused after delivery
Damage caused by washing, drying, or handling
Shrinkage due to failure to follow care instructions

All alleged defects are subject to assessment. We reserve the right to:

Request detailed photos and/or videos
Request return of the item for inspection
Reject any claim that does not meet our defect criteria

Our determination is final.

4. RETURN SHIPPING & COSTS

To the maximum extent permitted under Australian Consumer Law:

All return shipping costs are the responsibility of the purchaser, including returns for alleged defects.
Original shipping fees are non-refundable.
We do not cover customs duties, taxes, or reshipping fees.

We strongly recommend using tracked postage. Hidden Sins Apparel is not responsible for lost or damaged return parcels.

5. CONDITION OF RETURNED ITEMS

Returned items must:

Be unworn, unused, and unwashed
Be free from odours, stains, marks, or damage
Include all original tags, packaging, and components

Items returned in unsatisfactory condition will be rejected and returned to the purchaser at their expense.

6. REFUND METHOD & TIMING

If a return is approved:

Refunds will be issued only to the original payment method
Processing times may vary and can take up to 14 business days after inspection
We reserve the right to issue a store credit instead of a refund, where permitted by law

Refunds will not include shipping fees, transaction fees, or any third-party charges incurred during purchase.

7. LIMITED RELEASES & FINAL SALE ITEMS

Items marked as Limited Release, Drop Items, Sale, or Final Sale are non-returnable and non-refundable, except where required under Australian Consumer Law.

8. AUSTRALIAN CONSUMER LAW NOTICE

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.

Where a product is deemed to have a major failure as defined under ACL, you may be entitled to a remedy as required by law. Any remedy provided will be determined strictly in accordance with legal obligations and at our discretion.

9. POLICY ENFORCEMENT

Hidden Sins Apparel reserves the right to: