Shipping policy

SHIPPING POLICY – HIDDEN SINS APPAREL

Last updated: 31 December 2025

Hidden Sins Apparel operates on a made-to-order and limited-release model. This Shipping Policy outlines how orders are processed, shipped, and delivered. By placing an order with Hidden Sins Apparel, you acknowledge and agree to the terms set out below.

1. ORDER PROCESSING

All orders are subject to processing and verification prior to dispatch.

  • Orders are typically processed within 2–7 business days, however this timeframe is indicative only and not guaranteed.
  • Processing times may be extended during high-volume periods, product launches, limited drops, sales events, public holidays, or circumstances outside our control.
  • Orders are not processed or shipped on weekends or public holidays.

Hidden Sins Apparel reserves the right to delay or cancel any order where fraud prevention checks, stock discrepancies, or operational issues arise.

2. SHIPPING METHODS & CARRIERS

We use third-party shipping providers to deliver orders. Carrier selection is determined at our discretion based on location, service availability, and operational efficiency.

  • Shipping options, costs, and estimates are displayed at checkout
  • All delivery timeframes provided are estimates only
  • We do not guarantee specific delivery dates or timeframes

Once an order has been dispatched, delivery is outside the direct control of Hidden Sins Apparel.

3. SHIPPING TIMEFRAMES

Estimated delivery times vary depending on location and carrier performance.

  • Domestic (Australia): typically 3–10 business days
  • International: typically 7–21 business days

These estimates do not include processing time and may be affected by:

  • Carrier delays
  • Weather events
  • Customs processing
  • Public holidays
  • Industrial action
  • Incorrect address details

Hidden Sins Apparel is not responsible for delays once the parcel has been handed to the carrier.

4. SHIPPING FEES

  • Shipping fees are calculated at checkout and are non-refundable
  • Any duties, taxes, or import fees for international orders are the sole responsibility of the purchaser
  • Refused or unclaimed shipments may not be refunded

Shipping fees will not be refunded for delayed deliveries or returned parcels due to customer error.

5. ADDRESS ACCURACY

Customers are solely responsible for ensuring shipping details are correct at checkout.

  • Orders shipped to incorrectly supplied addresses are not eligible for refund
  • We are not responsible for parcels delivered to the address provided by the customer, even if entered incorrectly
  • Address changes cannot be guaranteed once an order has been placed

If a parcel is returned due to incorrect address details, reshipping will be at the purchaser’s expense.

6. TRACKING & DELIVERY CONFIRMATION

Where tracking is available, tracking details will be provided once the order is dispatched.

  • Tracking updates are controlled by the carrier, not Hidden Sins Apparel
  • Delays or gaps in tracking updates are not grounds for refund
  • “Delivered” status by the carrier constitutes proof of delivery

Hidden Sins Apparel is not responsible for parcels marked as delivered but reported as missing.

7. LOST, STOLEN, OR DAMAGED PARCELS

To the maximum extent permitted under Australian Consumer Law:

  • Hidden Sins Apparel is not responsible for lost or stolen parcels once marked as delivered
  • Damage occurring during transit is the responsibility of the shipping carrier
  • Claims for transit damage must be raised with the carrier directly

We may assist with carrier enquiries at our discretion, but we are not liable for carrier errors or losses.

8. UNCLAIMED / RETURNED PARCELS

If a parcel is returned to us due to:

  • Failed delivery attempts
  • Unclaimed parcels
  • Incorrect or incomplete address

We reserve the right to:

  • Require payment for reshipping, or
  • Issue a partial store credit (excluding shipping and fees), or
  • Decline reshipment altogether

Returned parcels do not automatically qualify for a refund.

9. INTERNATIONAL SHIPPING

International customers acknowledge that:

  • Customs clearance times vary by country
  • Import duties, taxes, and fees are outside our control
  • Delivery delays due to customs are not grounds for refund

Hidden Sins Apparel is not responsible for parcels delayed, held, or rejected by customs authorities.

10. AUSTRALIAN CONSUMER LAW NOTICE

Nothing in this Shipping Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Where a failure to deliver constitutes a breach of consumer guarantees under ACL, remedies will be provided strictly in accordance with legal requirements.

11. POLICY CHANGES

Hidden Sins Apparel reserves the right to modify this Shipping Policy at any time without prior notice. The version in effect at the time of purchase will apply.

12. CONTACT

For shipping enquiries, contact:

Hidden Sins Apparel
hiddensinsapparel@gmail.com

Please note: response times may vary during peak periods.